We're hiring a Bike Shop Assistant!

 

JOB DESCRIPTION

About the Organization

London Cycle Link (LCL) is a member-supported charitable organization dedicated to helping Londoners ride more. Through education, advocacy and community-building efforts, we envision a healthy, vibrant London, Ontario, Canada that chooses cycling as a mode of transportation. We host events, lead campaigns, teach cycling skills, and operate Squeaky Wheel Bike Co-op to achieve our goals.

Squeaky Wheel Bike Co-op (SWBC) is a Do-It-Together community bicycle shop. Our motto is simple: “We help you fix your bike”—by providing Londoners with an accessible environment where they can learn about bicycle maintenance and cycling as both safe and sustainable. SWBC also accepts in-kind donations from the public, and our staff and volunteers refurbirsh and clean these bikes, parts and accessories to resell at low-barrier pricing. We seek to be a hub and source of support connecting all Londoners with the resources they need to become confident, competent cyclists.

About the Role

We are looking for an energetic and reliable individual interested in building our capacity to better serve a vibrant and growing community. The Bike Shop Assistant will work with the Bike Shop Manager and core volunteers in reaching our revenue and community impact goals. By educating users on how to fix their bike, coaching volunteers, keeping inventory, and capturing sales, the Bike Shop Assistant fosters a place where bikes are fixed and barriers are broken.

The Bike Shop Assistant will spend most of their time working with the bike shop team, assisting volunteers and users with the daily shop operations. The Bike Shop Assistant will also help with planning and facilitating workshops and events, supporting SWBC’s operations digitally and online, and building LCL’s community partnerships. Each day will be a blend of these tasks, requiring both collaboration and independence.

Duties and Responsibilities

  • Provide excellent service, greeting and orienting users as they come into the shop space

  • Provide basic guidance to users as they work on their own bikes

  • Operate point-of-sale system to sell used bikes, new and used parts and accessories, and memberships

  • Assist users with making donations (cash and in-kind)

  • Locate information and resources for users, educating them about LCL and cycling in London

  • Help with shop tasks, such as daily maintenance, cleaning and sorting (around tool benches, bike stands, parts shelves, restroom, snack area, etc.)

  • Support SWBC and LCL programs, as needed (WTF Bike Repair Workshop, Gears Concerts, pop-up repair and outreach tents, bike valet services, community rides, etc.)

  • Capture photo and video to create posts and stories to be shared on social media, Basecamp and Chain Mail

Qualifications

  • Beginner to intermediate bike mechanic skills and an eagerness to learn more

  • Able, or willing to learn how, to perform basic bicycle safety checks to ensure user bicycles are in working order, and to confidently provide safety instructions to all users

  • Enjoys working with people from all walks of life, all socio-economic backgrounds, and all ability levels

  • Strong interpersonal skills

  • Can work both independently and with a small team

  • Confident and efficient using digital programs, websites and apps (Google Workspace, Lightspeed, Little Green Light, etc.)

Bonus Points

  • Experience with bike shops, either as a volunteer or staff member

  • Experience working for or volunteering with a non-profit or charity organization

  • A strong understanding of and commitment to anti-oppressive values and practices

  • Digital communication skills including social media, web marketplaces, and videography

  • Knowledge/interest in cycling culture and cycling advocacy

Job Specifications

  • Compensation: $19.00/hour

  • Hours: 35 hours/week, with some evening and weekend work required (see shop hours)

  • 16-week contract with anticipated start date of May 6, 2025

  • Eligible candidates must be:

    • aged 15-30

    • Canadian citizens, permanent residents, or persons to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment

    • holder of a valid social insurance number at the start of employment 

  • Reports to: Bike Shop Manager

How to Apply

Please email your resume and cover letter to jobs@londoncyclelink.ca by Saturday, April 26, end of day. Use the subject line Application: Bike Shop Assistant. Only individuals selected for an interview will be contacted.

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London Cycle Link seeks staff who reflect the diverse community we serve. Individuals typically underrepresented in the cycling industry are encouraged to apply.

Squeaky Wheel Bike Co-op is located on the traditional territories of the Anishinaabeg, Haudenosaunee and Lenaapeewak. 

This job opportunity is funded by the Canada Summer Jobs Program.

 
Chair at London Cycle LinkSqueaky Wheel Bike Co-opComment